For nearly 100 years, the exquisite landscape and architecture of The Biltmore Hotel has delighted guests from around the globe. World-class accommodations and premier customer service distinguish The Biltmore as a premier vacation destination.
Upholding that rich history while welcoming a new generation of guests and employees was a theme at The Biltmore Hotel’s recent leadership training program. Over 100 managers participated in a YES Institute dialogue on “Leadership in Action,” where participants explored new ways to bolster teamwork, exceed guests’ expectations, and act boldly in the face of fear.
“I interact with my co-workers every day, but I’ve never really ‘seen’ them until today. This gives me a totally different outlook on how to resolve conflicts.”
“I want my team to feel safe coming to me when they have a problem or need support. Now I know what’s been missing!”
“Empowering my team to succeed vs. telling them what to do—so important!”
To learn more about how YES Institute can support leadership in your workplace, please contact [email protected] or 305-663-7195.